context
Verdigris • sep - dec 2025 • in BETA
Chatbot to Proactive AI
TIMEFRAME
2025 — 2026
ROLE
UX Research • UX Design • Prototyping • Stakeholder Management
DOMAIN
IoT • Data Center Monitoring
TEAM
Head of Product • Engineering Team
TOOLS
Figma • (add tools used)
What's Verdigris?
An IoT company whose platform helps data center technicians monitor energy use and catch anomalies in critical infrastructure before they become outages.
What was the problem?
Verdigris had built a standalone AI chatbot for technicians and brought me in to test it. Nine usability sessions showed the chatbot wasn't poorly designed, it was the wrong form entirely. It pulled technicians out of their workflow and away from the data they were asking about.
What was my impact?
Influenced product strategy and pivoted from a standalone chatbot to an AI assistant embedded in the platform data center technicians already used every day.
↩